URBAN WILD STORE is a global community + marketplace connecting you to our retail partners and brands around the world. We provide access to the world’s most sought after products in the most trusted shopping experience. Shop sneakers, apparel and accessories with total confidence.
After an order is placed, a bespoke number is assigned to each retailer source. During the authentication process, our CREW tags each pair of sneakers with our signature RFID zip tie. The RFID tags enable customers to check all info regarding the purchased item including, purchase date, price model, sizing and more. We are also able to trace every step and look back on every pair to the retailer they came from.
URBAN WILD STORE guarantees all items sold are 100% authentic. All items sold online are from authorized factories.
URBAN WILD STORE makes sure each item that comes in excellent condition. Each item must be brand new and never worn and meets the 6 “No”s:
NO scratches, NO oxidation, NO stains, NO dirt, NO fade, NO rips!
Equally important as the product itself, Urban Wild Store ensures packaging and all accessories are in good condition with no dents, is not damaged and meets the highest quality standards.
At URBAN WILD STORE, we ensure that every pair of sneakers we deliver match up to the highest quality standards. Each pair goes through detailed inspection upon leaving our network of retail partners, where we double check at our facilities for color fading, any dirt or stains, oxidization and more. No detail is spared—from the uppers, soles, insoles, laces, to the shoebox, we check every item thoroughly to ensure your orders arrive looking box fresh.
[ Shoe boxes (dents, etc.) – foreign labels are ok ]
Shoe boxes that are dented or damaged will not be shipped out to our customers. Please note that as we work with a network of trusted, retail partners from over 50 countries, your purchase may come with foreign labelling. Our team checks to ensure that these labels are true to each brand’s standard labelling across the world.
[ Scratches ]
URBAN WILD STORE checks for any scratches on the uppers to make sure your sneakers do not come scratched on leathers or suedes. We check for knicks, scuffs and any small scrapes found will be immediately returned to the retailer.
[ Oxidation ]
Some shoes turn yellow over time due to improper care or storage. We check each pair of shoes to ensure that the color is new, and no signs of oxidation are visible.
[ Stains ]
Each pair of sneakers ordered via URBAN WILD STORE goes through a thorough check for any variations in the uppers, to ensure that no stains are on the shoes. If we find any stains—big or small, the shoes are immediately shipped back to the retailer for an exchange, and not to you.
[ Dirt ]
We make sure that each pair of sneakers shipped out are box fresh, not worn or scuffed, so we check for any signs of dirt on the uppers and soles, including any glue marks.
[ Fading ]
URBAN WILD STORE’s quality control team inspects every shoe individually and as a pair to make sure there are no color differentiations or fading on the uppers (example shade differences between left and right shoes). We also check for faded marks on the tongue, backs or soles.
[ Rips ]
Sneakers found with creases or rips on the uppers will not pass our Quality Control test, and will not be shipped out to you.
